Cv99 is committed to protecting the privacy and data security of every member. This document explains in detail how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Updated: 1 January 2026Our Commitment to Your Privacy
Six core principles that form the foundation of how cv99 handles and protects your personal information every day.
All data transmitted through cv99 is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.
Cv99 operates in full compliance with the Personal Data Protection Act 2010. Every data collection and usage process adheres to Malaysian legal requirements.
You have the right to access, correct, and request deletion of your personal data at any time. Our team will process your request within 14 business days.
Cv99 has never sold, rented, or traded members' personal data to any third party for marketing purposes without your explicit consent.
Cv99 servers are equipped with multi-layered firewall protection and an active intrusion detection system. Data backups are performed regularly to prevent information loss.
In the event of any security incident involving your data, cv99 will notify you within 72 hours of the incident being detected, in line with international best practices.
Cv99 is an online entertainment platform operating under the domain cv99.plus and serves users across Malaysia. We understand that privacy is more than a legal obligation — it is our moral responsibility to every member who trusts us with their personal information.
This Privacy Policy is designed to clearly and transparently explain how cv99 collects, processes, stores, protects, and in certain circumstances, discloses your personal data. This document applies to all users who access the cv99 website, register an account, use gaming services, or interact with any feature of our platform.
By registering or continuing to use the cv99 platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.
Cv99 only collects personal data that is strictly necessary to provide, improve, and protect our services. Data collection occurs through two main methods — information you provide directly and information collected automatically when you use the platform.
Information You Provide Directly
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | KYC verification & age eligibility |
| Contact | Email address, phone number | Account communication & support |
| Finance | Bank account number, account holder name | Deposit & withdrawal processing |
| Security | Password (encrypted), security questions | Account Protection & Verification |
| KYC Documents | MyKad copy, utility bills, bank statements | Identity verification & AML compliance |
Information Collected Automatically
The personal data we collect is used solely for legitimate and stated purposes. cv99 will not use your data for any other purpose without first obtaining your consent.
Cv99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may need to share certain information with trusted parties in the following circumstances:
Trusted Service Providers
Cv99 uses authorised third-party service providers to support platform operations. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Legally Required Disclosure
Cv99 may disclose your personal data to Malaysian authorities or regulatory bodies when required by law, court order, or for the purpose of preventing and investigating financial crime.
Cv99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Session verification, login security, language preferences | Session / 30 days |
| Performance Cookies | Page usage analytics, load times, technical errors | 90 days |
| Functional Cookies | Settings you have selected such as theme and game preferences | 1 year |
| Marketing Cookies | Relevant promotional display (with your consent only) | 30–90 days |
You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions of the cv99 platform, including the ability to stay logged in.
Cv99 continually invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, modification, disclosure, or destruction.
Our Security Measures
As a user subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that cv99 fully respects.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or outdated, you have the right to request that we correct the information promptly.
You may request the deletion of your personal data, subject to data retention obligations required by law.
You may request that cv99 restrict how we process your data in certain circumstances as provided under the PDPA.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, please contact the cv99 data protection team via email [email protected] or via the platform's live chat. We will verify your identity before processing any request.
Cv99 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, subject to Malaysian legal requirements that mandate record retention for longer periods in certain circumstances.
Once the retention period expires or when data is no longer required, cv99 will securely delete or anonymise that data in accordance with established data deletion procedures.
Cv99 integrates with game providers, payment gateways, and third-party support services required for daily operations. While we carefully select our partners and require them to comply with strict security standards, cv99 is not responsible for the privacy practices of those third-party entities.
Every third-party provider we use is subject to a data processing agreement that clearly sets out:
Cv99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new technology requirements, or developments in data protection law in Malaysia.
When a material change occurs, cv99 will:
Continued use of the cv99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account before the effective date.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by cv99, our Data Protection Officer team is ready to assist you.
Send privacy-related enquiries to [email protected] with the subject line "Privacy Enquiry". We will respond within 14 business days.
For urgent enquiries, use the live chat button at the bottom right of the platform. Our support team is available 24 hours a day, 7 days a week.
For more information about your rights under Malaysian law, you may refer to Malaysia Department of Personal Data Protection under the Ministry of Communications and Multimedia. For questions related to responsible gaming, please visit the Responsible Gaming ours.
Your personal data is protected with 256-bit SSL encryption and full PDPA compliance. Register now and enjoy a safe, fair, and enjoyable gaming experience.