Cv99 Terms and Conditions – Complete Platform Usage Guide

2Eligibility & Account Registration

To register and use cv99 services, you must meet the following requirements:

• Aged 18 years and above on the date of registration.
• Malaysian citizens or residents with lawful internet access.
• Not included on any list of individuals prohibited from using online gambling platforms.
• Not represented by any individual or party acting on your behalf without written authorisation from cv99.
• Have full legal capacity to enter into a binding agreement.

Cv99 reserves the right to request proof of identity at any time to verify your eligibility. This includes copies of your IC, utility bills, or other supporting documents as part of our KYC (Know Your Customer) process. Accounts that fail to submit the required documents within the specified timeframe may be temporarily suspended until verification is complete.

Each individual is only permitted to hold one (1) active account only. Registering more than one account by the same individual — whether using a different name, email, phone number, IP address, or payment method — is strictly prohibited and may result in all associated accounts being terminated and balances withheld.

3User Account & Security

You are fully responsible for all activities that occur under your cv99 account. This includes all wagering, financial transactions, account setting changes, and any communications made through that account.

Account Security Responsibilities

• Keep your password secure and do not share it with anyone, including family members.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account when using a shared device.
• Notify the cv99 support team immediately if you suspect your account has been compromised.

Cv99 will not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials. However, we will investigate every report seriously and take appropriate action to protect our members.

Account Information

You must ensure that all information provided during registration is accurate, complete, and up to date. Any changes to your personal information must be updated in your account profile or reported to our support team. cv99 is not responsible for withdrawal delays or failures caused by inaccurate or outdated account information.

4Deposit & Withdrawal of Funds

Cv99 supports a wide range of payment methods for the convenience of Malaysian members, including FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Policy

• The minimum deposit limit is set at MYR 30 per transaction.
• Deposits are processed automatically and are typically credited to your account within minutes.
• Cv99 does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.

Withdrawal Policy

• The minimum withdrawal limit is MYR 50 per request.
• Withdrawal requests are processed within 1–3 working days, subject to successful identity verification.
• Withdrawals may only be made to a verified bank account or e-wallet registered in your name.
• Cv99 reserves the right to request additional supporting documents before approving large withdrawals as part of our security procedures.
• If any suspicious activity is detected, cv99 reserves the right to place a hold on withdrawals pending the completion of an investigation.

5Bonuses, Promotions & Rewards Program

Cv99 offers a variety of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions set for each promotion.

General Bonus Terms

• Each bonus carries a wagering (rollover) requirement that must be fulfilled before a withdrawal can be made.
• The wagering requirement for the welcome bonus is between 5x to 20x depending on the type of bonus selected.
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash.
• Cv99 reserves the right to cancel any bonus if there is evidence of promotional abuse, including the use of multiple accounts or arbitrage betting.
• Each member is entitled to claim the welcome bonus once only. Attempting to claim the same bonus more than once through different accounts will result in account suspension.

Cv99 VIP Program

The cv99 VIP Program has five tiers — Silver, Gold, Platinum, Diamond, and Elite. Progression to higher tiers is determined by your cumulative wagering activity. Each tier offers distinct benefits including weekly cashback, birthday bonuses, higher withdrawal limits, and access to a dedicated VIP manager. Full details of the VIP Program can be found on the VIP.

Cv99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any changes will be communicated via the cv99 platform or official communication channels.

6Game Rules

Cv99 offers over 500 games spanning slots, live games, fish shooting, bingo, sports betting, and esports betting. Each game category has its own rules that all members are required to follow.

• The outcome of all games is final and cannot be disputed unless there is a clear and demonstrable technical error.
• In the event of a technical disruption during an active game session, cv99 will endeavour to restore the situation based on accurate server records. Outcomes reached prior to the disruption are valid and binding.
• The minimum and maximum betting limits for each game are displayed within the respective game interface.
• The use of automated software, bots, scripts, or any unfair methods to influence game outcomes is strictly prohibited and constitutes grounds for immediate account termination.
• Cv99 reserves the right to void bets and withhold winnings if there is evidence of game manipulation or software bug exploitation.

For Sports Betting, all displayed odds are subject to change until the bet is confirmed. cv99 uses accredited international sports data providers to ensure the accuracy of match information and odds offered.

7Member Conduct & Prohibited Activities

All cv99 members are expected to behave respectfully and responsibly while using the platform. The following are strictly prohibited:

• Fraud, manipulation, or any attempt to deceive the cv99 system or other members.
• Use of the platform for money laundering or any other illegal activity.
• Communicating in an abusive, threatening, or harassing manner toward other members or cv99 staff.
• Posting inappropriate, offensive, or unlawful content through any communication feature on the platform.
• Sharing or selling your account to another party.
• Using a VPN, proxy, or other methods to conceal your actual location in order to bypass geographical restrictions.
• Exploiting any vulnerability or bug within the cv99 system for personal gain without reporting it to our team.

Cv99 employs an advanced monitoring system to detect suspicious activity. Any account suspected of a violation will be investigated and appropriate action will be taken, including temporary suspension or permanent termination.

8Data Protection & Privacy

Cv99 takes the protection of all members' personal data seriously. All information you provide is collected, stored, and processed in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data is used solely for account management, transaction processing, service communications, and legal compliance purposes.
• Cv99 will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law.
• All data transmitted through the cv99 platform is protected with 256-bit SSL encryption.
• You have the right to access, correct, or request deletion of your personal data by contacting our support team.

For full details on how cv99 handles your personal data, please refer to the Privacy Policy us.

9cv99 Liability Limits

Cv99 strives to provide a stable and reliable service. However, this platform is provided "as is" and cv99 makes no guarantee that the service will always be free from interruptions, errors, or delays.

• Cv99 is not liable for any indirect, consequential, or incidental losses arising from the use of or inability to use our platform.
• Cv99 is not liable for losses caused by internet service disruptions, device failures, or security breaches beyond our control.
• Cv99's total liability to you shall not exceed the amount of the active balance in your account at the time of the relevant incident.
• Cv99 is not responsible for the content or services provided by third-party game providers integrated with our platform, although we select our providers with care.

10Account Termination & Suspension

Either you or cv99 may terminate this service relationship at any time, subject to the following conditions:

Account Closure by Member

• You may request account closure at any time by contacting the cv99 support team.
• Before closing your account, you must settle any active wagers and withdraw any remaining balance in your account.
• Bonuses that have not met the minimum wagering requirement will be forfeited upon account closure.

Suspension or Termination by cv99

Cv99 reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Facilitating or endorsing fraud, money laundering, or any other illegal activity.
• Failure to submit KYC documents within the stipulated timeframe.
• Use of multiple accounts or confirmed abuse of promotions.
• Instructions from the relevant authorities or regulatory bodies.

In the event of termination due to a violation, cv99 reserves the right to withhold account balances pending an ongoing investigation.

11Amendments to Terms and Conditions

Cv99 reserves the right to modify, add, or amend these Terms and Conditions at any time at our sole discretion. Such changes will take effect immediately upon being posted on this page, unless a different effective date is stated.

We will endeavour to notify members of material changes via in-platform notifications or registered email. However, it remains your responsibility to check this page periodically to ensure you are always aware of the latest version of the Terms.

Your continued use of the cv99 platform after any changes are published constitutes your acceptance of the amended Terms. If you do not agree with the updated Terms, you have the right to close your account before the changes take effect.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the cv99 platform, our team is ready to assist you at any time.

For responsible gambling-related enquiries, please visit the Responsible Gaming us. For general FAQs, the FAQ we may already have the answer you are looking for.